AI & Automation · CRM, ERP & SaaS
CRM & ERP Managed Services in Dubai
Keep your CRM or ERP stable, updated, optimized, and supported after implementation. 10turtle provides CRM and ERP managed services in Dubai for businesses that already have a live platform but need ongoing technical support. We manage administration, enhancements, user support, integrations, release updates, optimization, and system health so your team does not have to depend on a full-time in-house administrator. The goal is simple: keep your business system working as your business changes.
We supportSalesforceHubSpotNetSuiteDynamics 365ZohoOdooIntegrations
TRUSTED BY TEAMS THAT SHIP
Click any platform to read verified customer reviews.
What it is
What Are CRM & ERP Managed Services?
CRM and ERP managed services are ongoing support and administration for a business platform that is already live. Instead of starting a new project every time something needs changing, you have a dedicated team that understands your system and handles ongoing requirements — administration, user management, configuration, new features, workflow changes, automation, integrations, release management, troubleshooting, data health, performance optimization, and user support.
Managed services are ongoing care after implementation, delivered through a retainer rather than as a series of disconnected projects. Supported platforms include Salesforce, HubSpot, NetSuite, Microsoft Dynamics 365, Zoho, Odoo, and CRM and ERP integrations. We shape the retainer around how often your team actually needs help rather than selling unused hours.
What's included
What We Deliver
AdministrationUser management, permissions, fields, pipelines, workflows, configuration changes, and the small weekly requests that are too important to ignore but too small for a new project.
EnhancementsNew automation, custom fields, reports, dashboards, workflows, integrations, business logic, and process improvements as your business evolves.
Release managementWe review platform updates and assess their potential impact on features, APIs, workflow behavior, integrations, and customizations — testing changes before applying them where appropriate.
OptimizationWe review unused fields, old workflows, duplicate automations, poor data, unnecessary customizations, slow processes, redundant integrations, and outdated reports to make the system easier to use and maintain.
User supportA consistent channel for your team's questions and issues, with agreed support processes and response expectations as part of the managed-service scope.
Health checksRegular reviews of data quality, user adoption, configuration, workflows, automations, integrations, permissions, customizations, and performance to catch problems early.
Integration careWe monitor and troubleshoot CRM ↔ ERP, ERP ↔ Shopify, marketing, warehouse, and custom application connections — including API errors, failed sync, authentication issues, and duplicate records.
How we work
Our Managed Services Process
1System Review
We audit your live CRM or ERP — configuration, users, data, integrations, automations, customizations, and known issues.
2Define the Support Model
We agree on scope, responsibilities, support process, response expectations, enhancement process, and review cadence.
3Onboard & Document
We document the existing environment and establish a clear channel for requests.
4Handle Requests
We manage administration, enhancements, troubleshooting, user support, and integration issues.
5Manage Releases
We review platform updates and prepare the system for relevant changes.
6Review & Improve
We regularly review system health, usage, data, issues, upcoming requirements, and optimization opportunities.
Why it matters
Why Teams Choose Managed Services
Dubai businesses often operate in fast-changing environments. Teams grow, processes change, new software gets added, and your CRM or ERP needs to keep up — without requiring a large internal CRM/ERP team.
No drift after launch
Ongoing administration, release management, and health checks keep the platform working as your business changes instead of slowly becoming outdated.
Support without hiring full-time
Access to CRM administration, ERP administration, development, integration, automation, and data support without filling a full-time role.
A system that improves
Enhancements, optimization, and technical debt management mean the platform keeps getting better, not just kept alive.
Who this is best for
The right fit
Best fit when
Your CRM or ERP is already live, your internal team lacks a dedicated administrator, the original implementation partner is no longer available, small system changes keep piling up, integrations fail regularly, platform releases create unexpected issues, your data quality is declining, or you want predictable ongoing technical support.
You might not need this
If you do not have a platform live yet, start with our CRM and ERP services for implementation first. If you only need a single fix, one integration, or a one-time configuration change, project-based work may be more appropriate than a retainer. An in-house administrator can be the better option when the system requires dedicated full-time attention.
FAQs
Frequently Asked Questions
What are CRM and ERP managed services?
They are ongoing administration, development, support, optimization, and maintenance services for a CRM or ERP platform that is already live.
Which CRM and ERP platforms do you support?
We support Salesforce, HubSpot, NetSuite, Dynamics 365, Zoho, Odoo, and integrations between these systems. The exact support scope depends on your setup.
Can you take over a CRM or ERP built by another company?
Yes. We can audit and document the existing system, identify technical issues, stabilize it, and then provide ongoing support.
Do you provide Salesforce managed services?
Yes. Support can include administration, configuration, automation, development, integrations, reporting, troubleshooting, and release management.
Do you provide HubSpot managed services?
Yes. We can support HubSpot administration, workflows, properties, automation, reports, integrations, and ongoing improvements.
Do you provide NetSuite managed services?
Yes. We can support NetSuite configuration, users, workflows, SuiteScript, integrations, reports, troubleshooting, and optimization.
Do you provide Dynamics 365 managed services?
Yes. Support can include Dynamics administration, Dataverse, Power Platform, workflows, integrations, and configuration.
What does a CRM/ERP support retainer include?
It depends on your requirements. A typical retainer can include administration, enhancements, release management, optimization, user support, health checks, and integration care.
Is managed services better than hourly support?
It depends on how often you need support. A retainer is generally better suited to ongoing needs. Hourly or project-based work can make more sense for occasional changes.
Is a managed-service retainer cheaper than hiring an administrator?
It can be, particularly when your support requirements do not fill a full-time role. But an internal administrator can be the better option when the system requires dedicated full-time attention.
Can you manage CRM and ERP integrations?
Yes. We can monitor, troubleshoot, and improve the integrations connecting your CRM, ERP, e-commerce, warehouse, and other business systems.
Do you provide release management?
Yes. We review relevant platform updates and assess their effect on your configuration, customizations, workflows, and integrations.
Can you fix technical debt in an existing CRM or ERP?
Yes. We can audit the environment, identify redundant or outdated components, and prioritize cleanup and modernization.
Do you provide user support?
Yes. User support can be included in the managed-service scope with agreed support processes and response expectations.
In their words
What platform owners say
Mixed-format proof, written, audio and video, so it lands while interest is high.
Standards we build to
Security & Compliance Standards
ISO 27001 Certified
SOC 2 Type 2
PCI DSS Compliance
GDPR Compliance
CCPA Compliance
ISO 27018 Certified“We follow the principles of GDPR, CCPA, and ISO standards certified to ensure security, privacy, and compliance across all operations.”
Keep Your CRM or ERP Working
Your CRM or ERP should not slowly become outdated after launch. 10turtle can take over an existing system, stabilize it, manage ongoing requests, handle releases, support users, maintain integrations, and continuously improve the platform. Tell us which platform you use and what is currently becoming difficult to manage — we will review the environment and recommend the right level of ongoing support before you commit to a retainer.
Get a Free CRM & ERP Support Review