AI & Automation · CRM, ERP & SaaS
Microsoft Dynamics 365 Implementation & Development Services in Dubai
Connect CRM, ERP, finance, sales, customer service, and business operations with Microsoft Dynamics 365. 10turtle provides Microsoft Dynamics 365 implementation services in Dubai for businesses that want a connected Microsoft ecosystem. We help companies configure Dynamics 365, implement Business Central, extend the platform with Power Platform, automate workflows with Power Automate, migrate legacy data, integrate Microsoft 365, and support the system after launch.
Built onBusiness CentralSalesCustomer ServicePower PlatformPower AutomateCopilotDataverse
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What it is
What Is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a family of CRM and ERP business applications. It can cover areas such as Sales, Customer Service, Finance, Inventory, Operations, Business Central, Marketing, Field service, business applications, and workflow automation. Dynamics 365 can also connect with the wider Microsoft ecosystem, including Microsoft 365, Teams, Outlook, SharePoint, Azure, Power Platform, and Dataverse.
For companies already using Microsoft products, this can create a more connected business environment. A Dynamics 365 implementation is more than installing software — it involves designing how the platform will support your business. Our approach starts with the business process: we first determine which Dynamics 365 apps you actually need, what should be configured, what needs customization, and how the system should connect with your existing Microsoft environment.
What's included
What We Deliver
CRM & Business Central configurationSales, Customer Service, or Business Central set up around your process — leads, accounts, opportunities, service cases, finance, inventory, purchasing, and operational workflows.
Power Platform extensionsPower Apps, Dataverse tables, custom fields, relationships, and business applications that extend Dynamics where standard features stop.
Power Automate flowsAutomated approvals, notifications, record updates, lead assignment, customer follow-ups, escalations, and handoffs across Dynamics and Microsoft 365.
Copilot & AI assistanceAI capabilities configured for email drafting, record summaries, sales and customer service assistance, and business insights — on top of a well-designed CRM or ERP, not instead of one.
Data migrationRecords cleaned, mapped, migrated, validated, and reconciled from legacy CRMs, older Dynamics products (GP, NAV, SL), spreadsheets, accounting systems, or custom applications.
Microsoft 365 integrationDynamics connected with Outlook, Teams, SharePoint, Excel, Power Platform, and Azure so business processes move between the tools your team already uses.
Support & administrationOngoing configuration changes, Power Automate and Power Apps updates, Dataverse changes, integrations, reporting, user administration, troubleshooting, and release management after go-live.
How we work
Our Dynamics 365 Implementation Process
1Discovery & Fit
We map your business processes, existing systems, Microsoft stack, CRM and ERP requirements, data, and integrations — then confirm whether Dynamics 365 is the right fit.
2Solution Design
We define the required Dynamics applications, data model, Dataverse structure, user roles, integrations, Power Platform extensions, and automation.
3Configure
We configure Dynamics around your business processes.
4Extend
Where standard functionality is not enough, we use Power Apps, Dataverse, Power Automate, APIs, or other appropriate technologies.
5Migrate Data
We clean, map, migrate, validate, and reconcile the required data.
6Integrate
We connect Dynamics with Microsoft 365 and other business systems.
7Test & Train
We test business workflows, integrations, data, automations, and user permissions, then train users and administrators.
8Launch & Optimize
We deploy the system, support the initial operating period, review adoption, and improve the system as business requirements evolve.
Why it matters
Why teams choose Dynamics 365
For Microsoft-first businesses in Dubai, Dynamics 365 keeps CRM, ERP, and productivity tools in one connected ecosystem instead of introducing another disconnected technology stack.
One Microsoft ecosystem
CRM, ERP, and Microsoft 365 — including Outlook, Teams, and SharePoint — share data and workflows instead of living in separate tools.
CRM and ERP together
Sales, Customer Service, and Business Central finance from one vendor, reducing integration overhead.
Extend with Power Platform
Power Apps, Power Automate, and Dataverse cover processes that standard Dynamics functionality does not fully support.
Who this is best for
The right fit
Best fit when
Your business already uses Microsoft 365, Outlook, Teams, SharePoint, Azure, or Power Platform heavily — or you want CRM and ERP from a single vendor. Strongest when you need Business Central, are moving from older Dynamics products, or need Power Platform automation across Dubai and UAE operations.
You might not need this
If you are not on the Microsoft stack and have simpler CRM needs, Dynamics can be heavier than necessary. A HubSpot implementation can be a lighter starting point for businesses primarily focused on CRM, marketing, and sales.
FAQs
Frequently Asked Questions
What is Dynamics 365 implementation?
Dynamics 365 implementation involves configuring the required CRM or ERP applications, extending the platform, migrating data, integrating other systems, testing workflows, training users, and launching the environment.
Is Dynamics 365 a CRM or ERP?
Both. Dynamics 365 includes CRM applications such as Sales and Customer Service and ERP applications such as Business Central.
What is Business Central?
Business Central is Microsoft's ERP application for finance, inventory, and business operations. It can be suitable for small and mid-market businesses that need more than basic accounting software.
What is Dataverse?
Dataverse is Microsoft's data platform used by many Power Platform and Dynamics 365 applications. It provides structured business data that can be used across applications.
Can you customize Dynamics 365?
Yes. Customization can involve configuration, Power Apps, Dataverse, Power Automate, APIs, and other development approaches depending on the requirement.
Can you migrate from Dynamics NAV to Dynamics 365?
Yes. We can assess the existing NAV environment, identify relevant data and processes, and plan the migration to the appropriate Dynamics 365 environment.
Can you migrate from Dynamics GP?
Yes. We can assess the existing GP system, data, customizations, reports, and integrations before planning the migration.
Can Dynamics 365 integrate with Microsoft Teams?
Yes. Dynamics 365 can be connected with Teams to support collaboration and business workflows.
Can Dynamics 365 integrate with Outlook?
Yes. Outlook can be connected with Dynamics 365 for relevant sales and customer workflows.
Can Dynamics 365 integrate with Shopify?
Yes. Shopify can be connected with Dynamics 365 through suitable integration methods. The exact data flows depend on your commerce and ERP requirements.
Is Dynamics 365 suitable for Dubai businesses?
It can be particularly relevant for Dubai businesses already using Microsoft 365, Azure, Teams, Outlook, or other Microsoft technologies.
Is Dynamics 365 suitable for small businesses?
It depends on the requirements. Business Central can be relevant for small and mid-market businesses needing ERP, while a simpler CRM may be more appropriate for businesses with basic CRM needs.
How long does a Dynamics 365 implementation take?
There is no useful single timeline for every project. A focused Sales implementation is different from a Business Central ERP implementation involving migration, integrations, and Power Platform development.
Can you support an existing Dynamics 365 environment?
Yes. We can audit, optimize, customize, integrate, troubleshoot, and provide ongoing administration for an existing Dynamics 365 environment.
In their words
What platform owners say
Mixed-format proof, written, audio and video, so it lands while interest is high.
Standards we build to
Security & Compliance Standards
ISO 27001 Certified
SOC 2 Type 2
PCI DSS Compliance
GDPR Compliance
CCPA Compliance
ISO 27018 Certified“We follow the principles of GDPR, CCPA, and ISO standards certified to ensure security, privacy, and compliance across all operations.”
Build a Connected Microsoft Business System
If your sales, customer service, finance, operations, and Microsoft 365 tools are becoming disconnected, Dynamics 365 may provide a path toward a more unified environment. 10turtle can help you evaluate the platform, select the right Dynamics applications, configure the system, extend it with Power Platform, migrate your data, connect your existing tools, and support the environment after launch. Tell us what systems you use today and where your current processes are breaking down. We will help map the requirements before you commit to an implementation.
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